Terms and Conditions
Please see our LEGAL TERMS AND CONDITIONS.
PAYMENT METHODS
A) All payments will be taken before an order is packed and shipped.
B) We accept Visa, MasterCard, American Express, Discover, Pay Pal, Certified Cheque, Money Order
TAXES
Customers will be charged tax based on the taxation rate in their respective province, state or country.
A) Canada
Customers in provinces that participate in HST will be charged their respective rates:
Ontario - 13%
Prince Edward Island - 14%
New Brunswick - 13%
Nova Scotia - 15%
Newfoundland & Labrador - 13% Manitoba - 12%
Quebec - 14.975%
Saskatchewan - 12%
Customers in provinces that do not participate in HST will only be charged 5% GST - British Columbia, Alberta, Nunavut, Northwest Territories & Yukon.
B) United States of America
Customers in states of the USA will be charged their respective rates at the time of border crossing (these fees will be payable to the border agents when your shipment arrives).
SPECIAL PROMOTIONS
A) From time to time, we run special promotions on select products for limited periods of time. This could be based on various reasons including bulk discounts that we negotiated with our vendors or clearance discounts on discontinued items.
B) Please note that when Special Promotions discounts are in conjunction with any other discount, the maximum of all applicable promotions and discounts shall not exceed 10%.
SHIPPING
A) Our default shipping agent is UPS.
a) Please note that UPS will use Purolator in certain rural areas.
b) Due to high UPS surcharges for certain rural areas, which are not reflected in the online shipping quote, Lone Wolf Designs has the right to change the courier for your order to Canada Post, FedEx or Purolator based on least expensive shipping charges.
B) In all cases we pass on our heavily discounted rates to you, our customer. We reserve the right to change the shipping charges. If this occurs you will be contacted for approval before your order is processed. Any refunds will be applied to your balance.
C) Orders are shipped from our location in Braeside, Canada. We currently ship ground courier to all provinces in Canada and we will ship to the United States of America as well.
D) Lone Wolf Designs takes no responsibility for any loss, damages, or delay that may occur. Similarly, we must be notified should additional insurance be required. Without notification we ship products without insurance. Please note that transporters often do not heat their trucks in winter, nor refrigerate them in summer. This will not harm the integrity of the product. Simply leave the product at room temperature for 24 hours before opening. Occasionally, stirring the product before use will be required to regain its consistency.
E) We currently do not require orders to be signed when delivered.However should customers want the signature required option, a fee of $10.00 will be charged by UPS.
F) Additional Charges: If you call UPS to re-direct your parcel to another address OR if your address is input incorrectly or missing information and requires a UPS update - there will be a UPS charge between $10-$15 which will be billed to the customer.
G) Alternative shipping method are available on request, however we take no responsibility for shipping that is arranged by our customers. This includes the following
a) Customers using their own shipping account
b) Customers using their own courier
c) Customers arranging for a third party to facilitate shipping.
Lone Wolf Designs takes no responsibility for any loss, damages, or delay that may occur. Similarly, we must be notified should additional insurance be required. Without notification we ship products without insurance.
H) For environmental reasons, packing slips will not be shipped with any order. Customers are encouraged to use the emailed invoice as a guide instead.
PAYMENT METHODS
A) All payments will be taken before an order is packed and shipped.
B) We accept Visa, MasterCard, American Express, Discover, Pay Pal, Certified Cheque, Money Order
TAXES
Customers will be charged tax based on the taxation rate in their respective province, state or country.
A) Canada
Customers in provinces that participate in HST will be charged their respective rates:
Ontario - 13%
Prince Edward Island - 14%
New Brunswick - 13%
Nova Scotia - 15%
Newfoundland & Labrador - 13% Manitoba - 12%
Quebec - 14.975%
Saskatchewan - 12%
Customers in provinces that do not participate in HST will only be charged 5% GST - British Columbia, Alberta, Nunavut, Northwest Territories & Yukon.
B) United States of America
Customers in states of the USA will be charged their respective rates at the time of border crossing (these fees will be payable to the border agents when your shipment arrives).
SPECIAL PROMOTIONS
A) From time to time, we run special promotions on select products for limited periods of time. This could be based on various reasons including bulk discounts that we negotiated with our vendors or clearance discounts on discontinued items.
B) Please note that when Special Promotions discounts are in conjunction with any other discount, the maximum of all applicable promotions and discounts shall not exceed 10%.
SHIPPING
A) Our default shipping agent is UPS.
a) Please note that UPS will use Purolator in certain rural areas.
b) Due to high UPS surcharges for certain rural areas, which are not reflected in the online shipping quote, Lone Wolf Designs has the right to change the courier for your order to Canada Post, FedEx or Purolator based on least expensive shipping charges.
B) In all cases we pass on our heavily discounted rates to you, our customer. We reserve the right to change the shipping charges. If this occurs you will be contacted for approval before your order is processed. Any refunds will be applied to your balance.
C) Orders are shipped from our location in Braeside, Canada. We currently ship ground courier to all provinces in Canada and we will ship to the United States of America as well.
D) Lone Wolf Designs takes no responsibility for any loss, damages, or delay that may occur. Similarly, we must be notified should additional insurance be required. Without notification we ship products without insurance. Please note that transporters often do not heat their trucks in winter, nor refrigerate them in summer. This will not harm the integrity of the product. Simply leave the product at room temperature for 24 hours before opening. Occasionally, stirring the product before use will be required to regain its consistency.
E) We currently do not require orders to be signed when delivered.However should customers want the signature required option, a fee of $10.00 will be charged by UPS.
F) Additional Charges: If you call UPS to re-direct your parcel to another address OR if your address is input incorrectly or missing information and requires a UPS update - there will be a UPS charge between $10-$15 which will be billed to the customer.
G) Alternative shipping method are available on request, however we take no responsibility for shipping that is arranged by our customers. This includes the following
a) Customers using their own shipping account
b) Customers using their own courier
c) Customers arranging for a third party to facilitate shipping.
Lone Wolf Designs takes no responsibility for any loss, damages, or delay that may occur. Similarly, we must be notified should additional insurance be required. Without notification we ship products without insurance.
H) For environmental reasons, packing slips will not be shipped with any order. Customers are encouraged to use the emailed invoice as a guide instead.